Adult Protective Services
Adult Protective Services (APS) receives and investigates reports of neglect, self- neglect, abuse and exploitation of adults 60 years or older and incapacitated adults 18 or older.
What Happens After You Contact Adult Protective Services (APS)?
APS will take the report and investigate if APS has jurisdiction and if the report is deemed valid.
An APS investigator will:
- conduct home visits
- interview other individuals who may have information about the situation; and
- Offer protective services if the investigator determines abuse has occurred.
Depending upon the situation, law enforcement may also be called upon to investigate.
What happens next?
If abuse is confirmed, APS works closely with others in the community to ensure the health and safety of the vulnerable adult. If protective services are needed and accepted by the individual the APS may arrange for services to be put in place. They may be home based care, transportation, food, medical care, and home safety measures. The worker will follow up to ensure the Adult is safe.
For more information, please visit: Website: https://www.vadars.org/aps/AdultProtServ.htm
To report an allegation of abuse, neglect or exploitation, please contact the Shenandoah County Intake number at: (540)459-6362, or the 24/7 state hotline number (888)832-3858.
Adult Services provides services to disabled adults and those individuals aged 60 and over. Adult Services workers may assist with appropriate out of home placements, when needed and it is the choice of the client, or arrange for home based care services to assist the client in remaining in his/her home. If you, or someone else you know, may need these services, please call Adult Services Intake at (540)459-6362.
Service needs may include:
- Assisted Living Screenings
- Long-term Care Screenings
- Connection to resources in the community
For more information, please visit: Website: www.dss.virginia.gov/family/as/servtoadult.cgi
The CCC Plus Waiver is for individuals wishing to remain in the community and are:
-adults 65+ with a medical or nursing need and
-individuals less than 65 years with a disability and a medical or nursing need.
- There is no waiting list for this waiver.
- It delivers services through agency and consumer directed models.
Applying for the CCC Plus Waiver or Nursing Home Placement
To request CCC Plus Waiver or Nursing Home placement services please contact our intake number (540)459-6362.
You may be asked why you/the individual needs the CCC Plus Waiver or Nursing Home. Be prepared to identify the services needed.
An appointment will be scheduled for you to be screened for the waiver.
The screening team (Health Dept. nurse and Social Services representative) uses a tool called the Uniform Assessment Instrument (UAI) to determine if individuals meet the required functional dependencies, medical/nursing needs and are at risk of nursing home placement.
You do not have to have Medicaid to be screened.
If you are found eligible based on the screening, you must qualify for Medicaid to use it.
Screenings may also take place when an individual is hospitalized. Ask the hospital staff to arrange a screening.
Medicaid Application and Financial Eligibility
You can apply online www.commonhelp.virginia.gov, by phone (855)-242-8282, or at Shenandoah County Department of Social Services.
Financial considerations for Medicaid are based on the individual’s (18+) income not the family’s income!
WHEN IS A GUARDIAN NEEDED?
When a person has lost the ability to make informed decisions and has not previously appointed themselves a Power of Attorney, a guardian may be appointed by the courts to act on that person’s behalf.
Clients who have a legally appointed guardian through Shenandoah County Circuit Court or live in Shenandoah County, are monitored annually through Adult Services.
Attachment: Annual Report
For more information regarding this screening please contact the Shenandoah County Department of Social Services Intake Line at (540)459-6362.
Frequently Asked Questions
Yes anyone can report a concern to Adult Protective Services.
Adult Services requires an application and services provided are based on an assessment and are provided to income eligible individuals.
Adult Protectives Services does not have the authority to place an individual in a nursing home if it has not been determined by a physician that an individual has the capacity to make their decisions.
Adult Services requires an application and services provided are based on an assessment and may be provided to income eligible individuals.
All cases of homelessness and at risk of becoming homeless are referred to Centralized Intake (540)271-1701.
Please report incidents or suspected incidents of Adult Abuse, Neglect and/or Exploitation to our Adult Protective Services Intake line (540)459-6362 (Monday through Friday 8am-4:30pm) and/or (888)832-3858 (after 4:30pm on weekdays and on weekends).
I made a report to Adult Protective Services and know that maltreatment occurred, but the case was closed. Why did this happen?
There could be several reasons as to why the case was closed without intervention. The APS investigator may have determined that the maltreatment did not meet the legal, APS definition of such. The vulnerable adult may have declined protective services, despite maltreatment occurring. Perpetrators of vulnerable adult abuse are often adult children (20%) or other family members (19%) whom the vulnerable adult may wish to protect despite the maltreatment.
I made a report to Adult Protective Services, but have not heard back from the program about the status of the allegations I reported. Why is this?
Despite being a government record, APS records and the findings in any case are not public record. All documentation completed for an APS case must be kept confidential and can only be released to the vulnerable adult or persons designated by the vulnerable adult to receive the information, much like medical records, or by court order.