EBT SCAM ALERT
EBT Scam Alert
Protect Your Benefits from Fraud
Scammers are targeting EBT cardholders through text messages and phone calls. They may pretend to be from EBT customer service, the Department of Social Services, or other government agencies.
Scam Tactics to Watch For
- Claims that your EBT card has been locked or suspended
- Warnings about suspicious activity on your account
- Requests to verify your card number or PIN immediately
- Messages urging you to click a link to avoid losing benefits
These messages and calls are fraudulent.
Official Contact Information
The legitimate Virginia EBT Call Center number is 866-281-2448.
Customers are encouraged to use ConnectEBT to keep their card locked and only unlock it when making purchases.
Learn more about avoiding scams and using ConnectEBT: https://www.dss.virginia.gov/benefit/EBTScam/index.cgi
How to Protect Yourself
- Do NOT click on links in suspicious text messages
- Do NOT provide your EBT card number or PIN to anyone
- Do NOT call phone numbers provided in suspicious messages
- Only use the official customer service number on the back of your EBT card
If You Believe Your Card Information Was Stolen
- Call the official number on the back of your card immediately
- Change your PIN right away
- Report the incident to your local benefits office- Shenandoah County Social Services 540-459-6226
